We provide professional services in the following areas:

Customer Service:
· Answer questions from Association members, Board of Directors
· Our telephones are answered by a friendly, qualified individual who will assist you with all service needs
· Our firm will communicate with appropriate service vendors, managers internet and mobile communications
· Follow up calls to members with status/update on issue
· Property inspections are done to ensure all work is completed

On Site:
On site real time TOPS connected, via internet, Web based communications to all owners within minutes using the community web site
Main office support when site office is closed
Back up support on site
24/7 emergency response using remote telephone support, Managers are available in urgent situations, can provide owners with qualified vendors
Set hours for homeowners to bring in service concerns
Automated work order reporting for the Board, to assist them in planning services for the community
Offering support staff Full or Part time Managers, Administrators, or any service that fits your community

Administrative Services:

· Attendance at all Board meetings
· Preparation of meeting minutes following meeting
· Preparation of all materials for Board Meetings
· Preparation of all materials for annual meeting and election
· Work with Association professionals as needed (i.e.: legal counsel, consulting engineers, insurance agent, accountants, etc.)

Accounting Services:

· Association fees are collected and posted (coupon books),
· We offer automatic withdrawal or credit card payment methods
· Associations with websites can view account information online
· Statements to members & past due collection letters
· Preparation of annual budget
· Periodic review of reserve status and recommendations to Board
· Receipt of invoices from vendors and professionals
· Review (accuracy check), coding and initial approval of all invoices
· Preparation of checks in payment of invoices for vendors and professionals
· Prepare monthly bank reconciliations
· Preparation of monthly financial statements for Board review
· Prepare materials for and cooperate with CPA firm for annual audit

Vendor Relations:

· Preparation of bid specifications
· Distribution of specifications to several qualified vendors
· Receipt and Analysis of vendor’s bids
· Preparation of high-level cover sheet for presentation to Board
· Communication with vendors – send letter awarding bid
· Review of all contracts before presentation to Board
· Ongoing review of contractor’s performance
· Receipt and review of certificates of insurance from all vendors

Community Website:
· Community Association website development
· Content creation
· Website maintenance and updates
· Providing homeowner logins
· Providing up to date account information through secured access
· Enhancing communications for communities
· Easy access to community documents

Other Services:
· Preparation of periodic newsletter
· Expert witness
· Project Management
· Transition
· Municipal Service
· Customized Service
- Mediation Services ( available) A & R MANAGEMENT is available to provide your Association with Mediation.  Contact our office if your Association requires this type of service for your community.